𝗥𝗜╳𝗦𝗢𝗡™ Refund Policy
Effective Date: 1st March 2026
At RIXSON™, customer satisfaction is our highest priority. We strive to deliver quality electronics and home appliances. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund Policy carefully.
1. Eligibility for Refunds
You may request a refund if:
The product is defective, damaged, or not functioning properly upon delivery.
You received an incorrect product.
The item is unused, in its original condition, and includes all original accessories, manuals, and packaging.
Your refund request is submitted within 7–14 days of receiving your order.
2. Non-Refundable Items
Refunds or returns are not accepted for:
Products that have been used, installed, or physically damaged by the customer.
Products missing original packaging, accessories, manuals, or warranty cards.
Items damaged due to misuse, accidents, improper installation, or unauthorized repairs.
Clearance, promotional, or final sale items unless they are defective.
Software, digital products, downloadable content, or gift cards (if applicable).
3. How to Request a Refund
To request a refund:
Contact our customer support team and provide:
Order Number
Proof of Purchase
Photos or videos clearly showing the issue (if the product is damaged or defective)
A brief description of the problem
Our support team will review your request and notify you whether it has been approved or declined.
4. Return Shipping
If the return is due to a defective, damaged, or incorrect product, RIXSON™ will arrange or cover the return shipping where applicable.
If the return is due to a change of mind or other customer-related reasons, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service to ensure safe delivery.
5. Refund Processing
Once your returned product has been inspected and approved:
Refunds will be processed within 5–10 business days.
The refund will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account or payment method again.
Contact your bank or payment provider, as processing times may vary.
If the issue remains unresolved, contact our customer support team for assistance.
7. Order Cancellation
Orders may be canceled before they have been processed or shipped.
Once an order has been dispatched, it cannot be canceled and must follow the return procedure outlined in this policy.
8. Product Exchanges
We will replace a product if:
It is defective or malfunctioning.
It was damaged during shipping.
You received the wrong product.
Replacement requests are subject to product availability.
9. Warranty Claims
Many products sold by RIXSON™ are covered by manufacturer warranties.
Warranty claims are handled according to the warranty terms provided with each product. Please retain your purchase invoice and warranty documentation for future reference.
10. Contact Us
If you have any questions regarding refunds, returns, or exchanges, please contact us:
Email: support@rixson.com
Company: RIXSON™
Important Notice
RIXSON™ reserves the right to refuse refund or return requests that do not comply with the conditions outlined in this Refund Policy. We reserve the right to inspect all returned products before approving a refund, replacement, or exchange.