Shipping Policy – 𝗥𝗜╳𝗦𝗢𝗡™
At RIXSON™, we are committed to delivering your electronics and home appliances safely, securely, and on time. Please read our Shipping Policy before placing an order.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email along with tracking information (where available).
2. Shipping Coverage
We currently deliver to selected domestic and international locations.
Shipping availability may vary depending on the product, delivery destination, and courier service. If delivery is not available to your location, you will be notified before your order is processed.
3. Shipping Methods & Estimated Delivery
We partner with trusted courier services to ensure reliable and secure deliveries.
Estimated Delivery Times
Domestic Orders: 3–7 Business Days
International Orders: 7–15 Business Days (subject to customs and local regulations)
Delivery times are estimates only and may vary due to weather conditions, courier delays, customs clearance, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges are calculated automatically during checkout based on your location, package size, weight, and selected shipping method.
Promotional offers such as Free Shipping may apply to eligible orders.
International customers are responsible for any customs duties, import taxes, or other government charges imposed by their country.
5. Delivery Inspection
We recommend inspecting your package immediately upon delivery.
If the package appears damaged:
Take clear photos before opening.
Report the issue to our customer support team within 48 hours of receiving the order.
6. Secure Packaging
Every order is professionally packed to minimize the risk of damage during transportation.
Large appliances such as refrigerators, washing machines, air conditioners, and televisions are shipped using protective packaging designed for safe delivery.
7. Order Tracking
After your order has been dispatched:
A tracking number will be sent via email or SMS (where available).
Tracking information may take up to 24 hours to become active.
8. Failed Deliveries & Incorrect Addresses
Please ensure your shipping information is accurate before placing your order.
If a delivery fails because of:
An incorrect or incomplete address
The recipient is unavailable after multiple delivery attempts
The package is refused by the recipient
Additional shipping charges may apply for re-delivery.
RIXSON™ is not responsible for delays or losses resulting from incorrect customer-provided information.
9. Lost or Damaged Shipments
If your package is lost or arrives damaged:
Notify our support team within 48 hours of delivery or the expected delivery date.
Provide your order number and photos of any visible damage.
We will work with the courier to investigate the issue and provide an appropriate resolution, which may include a replacement, repair, or refund where applicable.
10. Installation & Large Appliances
For selected products such as air conditioners, washing machines, refrigerators, and other large appliances:
Delivery and installation services may vary depending on your location.
Installation charges, if applicable, will be communicated before confirmation.
Manufacturer-authorized installation may be required to maintain warranty coverage.
11. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: support@rixson.com
Brand: RIXSON™